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Ten ways to make college more friendly to veterans

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As we reflect on the diversity of students enrolling in America’s colleges and universities, our attention must turn to our veterans, especially those who have recently served in Iraq and Afghanistan. Many of us currently serving as college presidents and trustees are Baby Boomers who haven’t served in the military, and some of us are a product of the Vietnam protest era.

In 2012-13, I gained new perspectives on both the opportunities and the challenges facing our returning veterans when I served as a senior policy advisor to the U.S. Department of Education in Washington, D.C.

(U.S. Army photo by Sgt. 1st Class Brock Jones, 128th MPAD)

(U.S. Army photo by Sgt. 1st Class Brock Jones, 128th MPAD)

Had I not spent that year in the nation’s capital both meeting and working alongside military personnel, military-connected children, and veterans and their families, I would have been unprepared to create a welcoming campus environment for those who have served, or are serving, our nation—as members of the military or as children of service members. And, even with that experience, I realize the challenges are not small.

An example: On all of our student invoices, we list a dollar amount for college-provided health insurance, and it is not cheap. We also send students a waiver form so that if they can get or have coverage elsewhere, they can waive college coverage. The bottom line is we want all of our students to have healthcare coverage, one way or another. Many colleges do things similarly.

Karen Gross

Karen Gross

A veteran was recently in our accounts payable department reviewing his invoice and noticed an entry for student health insurance. When he asked what that dollar amount represented and heard the answer, he said something to this effect: “Don’t you all know that recent vets are covered by the government for five years?” Our accounts payable personnel, unaware of this military benefit, pointed out that the College provided a waiver form. Clearly frustrated by the whole situation, the vet replied: “I would have thrown that form out, knowing I did not need to worry about health insurance.”

This incident and others like it have been on my mind as we prepare as a nation for more veterans, service members and military-connected children on our campuses. Faculty and staff will carry out many needed changes. College leaders can endorse the President’s 8 Keys to Veterans’ Success, which address strategies for veterans to flourish in U.S. higher education, including the need for faculty and staff training. Leaders should also sign onto the Principles of Excellence.

We should consider courses designed for veterans but open to all, such as Literature of War and the Psychology of War. We could also encourage campus-appropriate discounts for our veteran or military-connected students, maybe in the college store and café, or priority course registration. Furthermore, we can provide military-connected children who enroll with mentors who have served in the military or have special training in aiding the transition of students who have relocated half a dozen or more times on their paths to college.

What else can college leaders do to improve the friendliness of our campuses to veterans and their children? Here’s a starter list of 10 concrete suggestions, intended to begin a conversation that will no doubt evolve over time.

1. Many of the web listings for college leaders, trustees, faculty and staff simply include their names and occasionally their affiliations. Why couldn’t we post a bit more information, including military service or work with the military (say, consulting or government contracting)? This would be an easy way for veterans or military-connected children and their parents to see that many others on campus have been engaged with the Services in one capacity or another.

2. Of the many photos in a president’s office or waiting area, are there pictures of the president, or of his or her family members, in uniform? Even if decades old, such photographs would communicate that the president’s spouse or parent or relatives served our nation. Personnel working with the president could also display photos in this area. Other items to display are the flags of the Services. The student center or other community areas might be a good place for these.

3. We have many prizes on our campuses, most handed out at commencement. Why not add a prize specific to veterans—the qualifications for which could vary from campus to campus. Some might consider academic excellence, or most improved academic performance, or greatest display of on-campus leadership. The point is to give specific, targeted prizes or medals to vets who have contributed in meaningful ways to the campus community and their own progression toward a degree.

4. College leaders could create equivalents to Military Challenge Coins and hand them out on campus to well-deserving students—veterans, military-connected children and non-veterans alike. At Southern Vermont College, we started an initiative like this, not keyed specifically to veterans but based on the military tradition. It would be relatively easy and economical to have coins made and then create a culture in which receiving one of these coins would have real meaning for recipients.

5. Veterans and military-connected students could be invited to share their experiences with the president and trustees at board meetings. On our campus, we have done this with other student groups (e.g., healthcare students, and students who traveled to China for a college program). This could be accomplished during lunch or some other convenient time within the normal meeting structure, with staff and faculty involved with veterans or military-connected students sharing programmatic initiatives in place or in development.

6. Academia, like the military, is filled with traditions and pomp and circumstance. There’s also academic regalia. Yet, we often do not emphasize all of this, particularly in today’s more casual world. But the hoods and robes have meaning, historical and contemporary, and this is worth sharing with veterans—and more than just a paragraph in the commencement program.

7. Many veterans are accustomed to sports that are not in our NCAA repertoire, such as golf and bowling, which are frequently played by those stationed abroad. We need to consider ways not only to offer these sports to vets but also to create competitions and events that enable these sports to generate interest and build community.

8. Faculty, staff and trustees across our campus have connections and relationships that can lead to employment opportunities for students in general and vets in particular. Some companies even have jobs earmarked for returning service men and women. College leaders could develop these opportunities and then work with their career centers to offer campus-based veteran job banks, for example.

9. When talking about their institutions, college leaders can make a conscious effort to speak about all students and reference institutional diversity in an expansive way—racial and ethnic; experiential and age; civil and military service to our nation. This will enable both insiders and outsiders to see the incredible richness on our campuses.
10. Last but not least, college leaders should read some of the remarkable literature addressing the challenges that service members face as they transition from military life to civilian life. While there are many works from which to choose, I suggest Jonathan Shay’s Achilles in Vietnam (1994), Nancy Sherman’s The Untold War (2010), Emily King’s Field Tested: Recruiting, Managing, and Retaining Veterans (2011), and James Wright’s Those Who Have Borne the Battle (2012).

As with all lists, there are many items to add but, at a minimum, I hope these 10 steps will help institutional leaders welcome more effectively the men and women, and their children, who have so ably served our nation. Our tribute to them is evidenced by how we welcome them into our institutions and the academy. That’s a small price for us to pay for their bravery.

Karen Gross is president of Southern Vermont College.

Comments & Trackbacks (7) | Post a Comment

Josh

After 21 years in the Corps with multiple combat tours, I can honestly say this is wrong. Why is it wrong? Because time and time again the civilian community seems to think that veterans are some special sort of fringe group who is maladjusted and and needs some sort of special accommodation.

Veterans are American citizens with educational goals just like everyone else. They were not too stupid to go to college, they chose a different path in life. many have degrees before they enter military service, all officers do and a large percentage of enlisted service members do. In fact many are better educated than the the professors they will have in just about any subject since they actually have experienced the direct and immediate impact of politics and policies first hand not just from an sheltered academic refuge.

No institution needs to adjust anything other than their knowledge base. If you don’t have one hire a veterans rep who is conversant in the current veteran programs and put them on your board. They can then ensure your policies are not blind and insulting to your veteran students without making hollow gestures. Adjust your policies to reflect the current benefits these students receive, and quit trying to recruit veterans just so you can appear diverse and collect their guaranteed GI Bill payments.

Keep your silly family pictures of a long lost family member who did a stint in the military as your way to connect. Keep your challenge coins, since you don’t really understand them anyway. In fact, keep all of your hollow meaningless gestures that you want to use to try to connect. Your gratitude is nice but always comes off as equally hollow because you haven’t shared the hardships they have and can’t understand until you do.

The reality of life if that catering to any group is meaningless. Fair equal treatment is all that anyone deserves. If your faculty doesn’t feel their military service is important enough to mention to your veteran students then it probably isn’t anyway. Don’t think a few trinkets, some posters, pictures and flags will help you connect. Just understand the programs they fall under and treat everyone fairly.

Greg

Josh, I completely agree with you. I’m very curious as to how she came up with these ideas. Did she even ask the veterans what was most important to them? At Prescott College, the school I’m currently attending, has a very welcoming community to all — even veterans. We were just certified as a Veteran Supportive Campus, and the first private college in Arizona to do so. I feel more welcome at this college then I did a lot of times with my fellow “shipmates.”

Jimi Hitchinson

You said it all, Josh.

Vincent

Josh you said it all. I have always been uncomfortable when people tried to connect with me as a veteran not walking a mile in our shoes. We just want to be treated as normal people.

Wilfred

My college is a very shallow campus claiming to be very “helpful” and “welcoming” but they aren’t. The thing we really wanted as veterans is “priority registration” for classes but the school said no because we’re “just a club.” All we really wanted it for was to ensure we get into the classes we need and want so we can use our benefits wisely and not waste them on other classes just to get a full schedule. The school told us to “wait till the beginning of the semester” to rearrange our schedule and see if any slots open up ignoring our explanation of needing to have our tuition assistance paperwork in prior to the beginning of the semester/first day of class… School basically didn’t care…

Josh

Wilfred,

You are complaining about the exact opposite as I am. You want special treatment so that you can use your tuition assistance benefit which is something you use while on active duty. Change your school and go to one that is more flexible. You are not a special little snowflake. You should only complain if you are not treated the same as everyone else or are discriminated against; but you want to be an exception. If you want your education the majority of bending and adjusting is on you. It is your responsibility to communicate your needs to them in a mature reasonable manner that is acceptable to them. If that doesn’t work take your money elsewhere. Schools are a business. They have the product (a degree) and you are the customer. You either buy what they are selling or don’t. They will sell to someone else. If the number of military members using TA was significant to them then they will likely change their policies, if it isn’t then you are just like everyone else.

James

As an official currently working at a private university in Virginia, I understand what the article is about and what they’re trying to accomplish. I can even see parts of it in the discussions that take place in my school, and I know the people who are talking about it all are very “well-meaning” in their intentions.

BUT, as a veteran myself and someone who is currently using the GI Bill with this same school, I have to agree with almost everything Josh said. What most people don’t get is that WE ARE STILL PEOPLE, even though we’ve got different experiences and usually a lot more maturity than people twice our age. Most schools (mine, unfortunately, included) talk about what veterans “want and need” instead of ASKING US DIRECTLY. I am a bit more fortunate than most, though, because my boss is a vet and works with a lot of them in her personal life. When she hears some of the stuff like this article, she’ll shake her head and try to correct the misconceptions. Unfortunately, since society has deemed us “special,” most won’t listen.

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