Higher Education

At a growing number of colleges, faculty get a new role: spotting troubled students

On most campuses, however, ensuring students succeed is still not considered part of the job

New faculty at Dickinson College attend a training session about how to help students who might be foundering. Faculty are required to flag any problems by specified dates during each semester.

New faculty at Dickinson College attend a training session about how to help students who might be foundering. Faculty are required to flag any problems by specified dates during each semester.

CARLISLE, Penn. — When she walked into his first-year seminar at Dickinson College, Steve Riccio was impressed by his new student’s enthusiasm.

A dancer, “she was bubbly. Excited,” remembered Riccio, a lecturer in international business and management. “Like a lightning bolt.”

Then the student stopped submitting her assignments. She came to class but looked as if she hadn’t slept. Instead of excited, she seemed fretful.

Riccio fell back on training Dickinson gives faculty, who are expected to contact the college’s “early-alert” team of advisors when they spot a student who appears to be struggling. They swooped in and found the woman had been paralyzed by a compulsion for perfection. Never satisfied with her work, she labored at it endlessly, unable to submit it for a grade.

The intervention got the student back on track. But, “If this program wasn’t in place, who knows?” Riccio said. She may have ended up among the one in five students nationally who enroll at a university or college only to drop out.

Numbers like that have some institutions pushing faculty to do something that largely hasn’t been officially expected of them before: help head off problems that can derail students.

Formal faculty involvement in identifying and addressing such things as isolation, withdrawal and depression is as rare of a response as it is obvious to these and other issues that can thwart students.

“This shouldn’t be news,” said Damon Yarnell, Dickinson’s dean of academic advising, after leading an orientation for new faculty about its early-alert system in a quiet classroom on the college’s distinctive campus of grassy quads bounded by historic limestone buildings.

Yet only a surprisingly small minority of colleges and universities explicitly include their faculty in this work and teach them how to do it, though that number is beginning to grow.

Related: Colleges welcome first-year students by getting them thinking about jobs

“It is extraordinary” that having faculty involved with this remains uncommon, said Dickinson President Margee Ensign. “Maybe it’s the way we set up colleges and universities in the Middle Ages. Faculty were responsible for scholarship and research, and that’s all.”

Financial and other realities are forcing this to change. Students who leave cost colleges $16.5 billion a year, collectively, in foregone tuition, according to a review of 1,669 institutions by the Educational Policy Institute. That’s $13.3 million for the average public and more than $8.3 million for the typical private college or university. They’re also getting harder to replace in the midst of an enrollment drop that has seen the number of college students decline by 2.9 million since the most recent peak, in 2011, the National Student Clearinghouse reports.

Steve Riccio, a lecturer in international business and management at Dickinson College. Riccio fell back on the training Dickinson gives faculty like him and contacted the college’s “early-alert” team of advisors to help a student in his class who was struggling.

Steve Riccio, a lecturer in international business and management at Dickinson College. Riccio fell back on the training Dickinson gives faculty like him and contacted the college’s “early-alert” team of advisors to help a student in his class who was struggling.

Some faculty have always watched for signs of problems, said Carrie Espinosa, director of the Center for Student Success at Carthage College, which has its own new early-alert system and puts faculty through a training program twice a year.

Faculty care about their students, Espinosa said. “They want to see the student succeed.”

Related: Billions in federal financial aid is going to students who aren’t graduating

What has changed, however, she said, is “the institutional commitment. There’s a moral piece” to having faculty help students who may be at risk of dropping out. “But it’s also for the good of the institution. The more students you can retain, the more revenue you have.”

For many faculty, this new role requires a culture shift. Some still don’t consider it their job, said Patricia Rieman, an associate professor of education at Carthage who is an advocate for, and was on the subcommittee that created, that school’s early-alert system. “I’m not somebody’s mother,’” she said some faculty have carped. “A lot of professors also don’t feel they have time. We’re expected to do more and more, without additional compensation.”

Dickinson College in Carlisle, Pennsylvania. Dickinson is among a growing number of colleges and universities that train their faculty to spot mental health issues and other problems that could derail students — something not traditionally considered their role.

Dickinson College in Carlisle, Pennsylvania. Dickinson is among a growing number of colleges and universities that train their faculty to spot mental health issues and other problems that could derail students — something not traditionally considered their role.

Faculty are also don’t always know a lot about mental health or other issues that can undermine their students’ time in college. “They’re trained in biology and they don’t know what to do when a student comes in and says they have significant depression,” said Amy Powell, associate dean of students at Duke University and director of its DukeReach program, which helps faculty respond in such cases. An introduction to DukeReach was added this fall, for the first time, to the university’s orientation for new faculty.

The inexperience of modern-day faculty with helping students who have non-academic problems stems in part from the evolution of American higher education, said Adrianna Kezar, a professor of higher education at the University of Southern California who studies this.

Where faculty at smaller colleges once functioned almost as substitute parents, said Kezar, director of USC’s Delphi Project on the Changing Faculty and Student Success, larger universities “took their ethic very much from the German tradition, which said, these are adults. They sink or swim. It’s not our place to guide students. They either want to do this or they don’t. And that overcame all institutional cultures.”

Over time, said Kezar, many faculty began to view their job as being not to help students who couldn’t hack it, but to weed them out. Now, she said, “It’s kind of like we’re returning to the old idea” of having faculty serve in a more supportive role.

Students have changed, too. Many are older than the traditional 18- to 24-year-olds and have families and jobs; they come to class, but don’t have time to visit the counseling center.

Related: Panicked universities in search of students are adding thousands of new majors

Damon Yarnell, dean of academic advising at Dickinson College, leads a training session for new faculty about how to help students who might be foundering. “This shouldn’t be news,” Yarnell says.

Damon Yarnell, dean of academic advising at Dickinson College, leads a training session for new faculty about how to help students who might be foundering. “This shouldn’t be news,” Yarnell says.

“Professional advisors are great resources for the students but they might not have that day-to-day contact. A faculty member is right on the front lines,” said Espinosa. “How can you not” involve them in looking out for problems, asked Penny MacCormack, chief academic officer of the Association of College and University Educators, which, in collaboration with the Council of Independent Colleges, is coaching 500 faculty at 25 colleges and universities in instructional and career advising techniques in a program that includes broader training in forestalling problems that can knock students off their path to a degree.

Doing this, of course, requires faculty to know how to respond when there’s a problem — an increasingly complex task made even harder at a time when students are not only older, but more likely to come from ethnic and racial minorities and families in which they are the first to go to college. Growing numbers are military veterans paying for school with GI Bill benefits.

A survey by the consulting firm Kognito suggests that faculty don’t always comprehend the problems confronting some of these students. For example, it found, more than 70 percent of faculty and staff didn’t feel qualified to recognize signs of psychological distress in student veterans. Three-quarters said they weren’t equipped to approach student veterans and discuss their concerns.

“What these colleges should do is give faculty the capability to understand what a student who’s in distress looks like,” said Glenn Albright, study co-author and company co-founder and himself a professor at Baruch College of the City University of New York. “And that‘s what some of them are starting to do.”

McDaniel College, for example, brings together faculty with deans, coaches and residence advisors to discuss students who show signs that they’re at risk of dropping out. Ohio Wesleyan University last year debuted a system that encourages faculty to flag students who are foundering, and to do it by specific deadlines.

Related: Seeking advantage, colleges are increasingly admitting students as sophomores

Margee Ensign, president of Dickinson College, who thinks it’s “extraordinary” that faculty at many other schools are not involved in efforts to keep students from dropping out. “Maybe it’s the way we set up colleges and universities in the Middle Ages,” Ensign says. “Faculty were responsible for scholarship and research, and that’s all.”

Margee Ensign, president of Dickinson College, who thinks it’s “extraordinary” that faculty at many other schools are not involved in efforts to keep students from dropping out. “Maybe it’s the way we set up colleges and universities in the Middle Ages,” Ensign says. “Faculty were responsible for scholarship and research, and that’s all.”

Dickinson also sets checkpoints, beginning about three weeks into each semester, for faculty to report trouble. They watch for things including increased isolation or irritability, withdrawal from friends, flare-ups of anger, signs of drug use and emotionally erratic conduct. Students who exhibit behaviors like these are referred to an inter-departmental support team.

The University of Texas at Arlington has for the last three years trained faculty to understand the special needs of its many first-generation and Hispanic students, who represent 42 percent and 24 percent of the university’s enrollment, respectively — much higher proportions than when many of those faculty started teaching there.

This year, the training is being extended to part-time faculty and graduate and teaching assistants, said Carla Amaro-Jiménez, an associate professor who works on this project.

“As faculty members, we’re realizing that unless we do something, the declining graduation rates are going to continue,” she said.

“A person can make a change just by asking questions and showing that they care.”

This story about reducing the number of college dropouts was produced by The Hechinger Report, a nonprofit, independent news organization focused on inequality and innovation in education. Sign up here for our higher-education newsletter.

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